I work 12 hours a day most everyday. I'm not complaining. This is just a statement of fact. I did after all sign up for this. While I was a resident we handled the after hours calls for the resident and faculty clinic. Some of the residents would return patient phone calls and initiate the call by saying: "This is Dr. Soandso. What is your emergency?" If the patient actually heard the words which came after "Doctor" they would stammer: "Well I don't know if it's an emergency but..." I always thought this was a little hostile since there is really no reason to expect the average person to reliably distinguish between an emergency and a mere urgency. If he/she could do that then what would they need me for? There is also no reason to expect the average person to know what other important activities I might be engaged in at the time of their pseudo-emergency. TV after all does make it look like we spend a lot of time standing around and talking. If we aren't standing around talking then we're probably sitting quietly reading a medical journal, right? Just killing time waiting for your call. And when I'm done talking to you I'm going to punch out and go home.
Well. I still do not take the hostile approach to returning calls although I do not go out of my way to shield the caller from my environment. If I was asleep, I sound sleepy. If I was cooking dinner, I stay next to my sizzling food on the stove. If I am at the hospital I do not move away from the beeping monitors. If the dog barks then the dog barks. Some people acknowledge this some do not. Many a time I have gotten a call at 9am at the office from some truly sick old soul who really would have been justified calling me at 2am but didn't want to bother me. But, most of the time the complaint is something like "My throat has been hurting for 3 weeks now and I haven't bothered to make it enough of a priority to call you during the day or actually, God forbid, make an appointment but suddenly now at 11:30pm on Thursday feel like it is important enough to bother you and your entire family at home." Painfully, I muster up my therapeutic tone of voice, ask appropriately interested questions and tell the patient to call first thing in the morning to make an appointment.
Then there are the calls that come in all day long. Calls like "Tell the doctor I have a cough and want" choose one of the following: 1) a chest x-ray, 2) this specific antibiotic and no other, 3)Hycodan. When I ask them to come in at their earliest convenience right now if need be, my already booked schedule be damned, they ignore me and call the next day with the same complaint. This can go on for quite a while and is the primary function of my receptionist. These scenarios sometimes end up with the final phone message consisting of "Guess what!? I went to the ER and they said I have heart failure just like you said I might!"
medicine